Frequently Asked Questions – FranchiLisabetta.com
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery times vary by destination:
- Standard Shipping (U.S.): 3–7 business days
- Express Shipping (U.S.): 2–3 business days
- International: 7–21 business days (customs fees may apply)
Q: Do you offer free shipping?
A: Yes! Free standard shipping on U.S. orders over $200.
Q: Can I track my order?
A: A tracking link will be emailed once your order ships. Allow 24 hours for updates.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days for unworn items with tags attached. Final sale items are non-returnable.
Q: How do I initiate a return?
A: Start the process via our Return Portal. U.S. returns include a prepaid label.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive your return.
Products & Sizing
Q: Are your sizes true to fit?
A: Our items follow Italian sizing. Refer to the Size Guide on each product page for measurements.
Q: How do I care for my garment?
A: Care instructions are included with your order and listed online under “Product Details.”
Q: Are your materials sustainable?
A: We prioritize high-quality, eco-conscious fabrics. Look for the leaf icon on select styles.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Klarna.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted via SSL technology.
Q: How do I reset my password?
A: Click “Forgot Password?” on the login page and follow the emailed instructions.
International Orders
Q: Do you ship worldwide?
A: Yes! Select your country at checkout for rates and delivery estimates.
Q: Who pays customs fees?
A: International customers are responsible for any duties or taxes.
Q: Can I return an international order?
A: Yes, but return shipping costs are the customer’s responsibility.
Customer Service
Q: How can I contact you?
A: Use our Contact Form for inquiries. We respond within 24–48 hours.
Q: Do you offer gift wrapping?
A: Yes! Select the option at checkout for a luxury gift box (+$15).
Q: Can I modify my order after placing it?
A: Contact us immediately via the Order Support form if your order hasn’t shipped.